Returns and Exchanges

If you would like to return a product for exchange or to request a refund, please complete the form below, and we will provide you with a returns and exchanges form.

A Return Authorisation number will be provided that MUST be referenced on the outside of the package, as well as with any supporting documents. Cocksox will not accept any returns where an RA number has not been allocated.

We will also provide you with the relevant return delivery address. Please do not assume that any address relating to Cocksox that appears on your original package is the correct destination to return any items.

Returned items must be received within 30 days of purchase. It is the senders responsibility to ensure items arrive safely back to us, so you may wish to consider using a trackable shipping method.

Please ensure you return items in their original packaging, and leave any swing tags or labels attached. Due to the intimate nature of our garments we cannot accept returns that have been worn. We will also not accept returned items that have been washed or tampered with in any way.

Please note that the cost of return shipping is the responsibility of the sender, and Cocksox will not reimburse or offer credit against any costs incurred by returning items.

Refunds for the value of the returned items less shipping charges will be processed via the same method as the original payment.

Please note that no returns or exchange requests are accepted on Final Sale products, as these are clearance items. Final Sale refers to items that are marked as Final Sale or Clearance, and have been marked down in price as indicated.

Please choose carefully and review your purchase before submitting, as by purchasing a Final Sale or Clearance item you agree that the item cannot be returned for exchange, refund or store credit.

If you are exchanging your purchase for another size or item we will not charge any further postage for re-delivery. An additional postage charge will be incurred if you request to have items sent via express shipping.

First Name Last Name

Email Address

Order Number

Reason for return

Requesting a refund or exchange?
Refund Exchange

Item(s) sent for return (please include product title, size & color)

Exchange item(s) to be sent (if applicable)

Tick this box to confirm that all garments sent for return meet the criteria outlined above. By Ticking this box you give permission for any difference on items being exchanged, or any refund due, to be charged or credited via the original payment method.

I agree

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